Move Support: Terms & Conditions

MOVE SUPPORT : TERMS & CONDITIONS OF USE

Last updated: 18 August 2026

These Terms & Conditions of Use (“Terms”) apply to your subscription to Move Support, provided by My Body My Pilates.

Move Support is an optional monthly support service available to participants of the Move Again Program.

By subscribing to Move Support, you agree to these Terms.

Please read them carefully before subscribing.

1. About Move Support

Move Support is designed to provide additional support to participants as they work through the Move Again Program.

Move Support currently includes access to a monthly online group coaching session with Helen Zhang, founder of My Body My Pilates.

During these sessions, participants may:

ask questions about Move Again exercises;
discuss movements or stages they are finding challenging;
ask for clarification about instructions or movement concepts;
discuss their progression through Move Again; and
learn from questions and discussions involving other Move Again participants.

Move Support is an optional service and is not required to complete the Move Again Program.

2. Group Coaching

Move Support sessions are conducted in a group coaching environment.

Other Move Again participants may attend the same session and hear questions, comments and discussions raised during the session.

Move Support does not provide a private or individual consultation with Helen Zhang.

Participants should therefore avoid sharing personal, confidential or sensitive information during a group session that they do not wish other participants to hear.

3. Nature of the Coaching

Move Support provides Pilates, movement and educational coaching relating to the Move Again Program.

It does not provide:

medical diagnosis;
medical treatment;
physiotherapy;
individual physical or clinical assessment;
personalised rehabilitation;
individual healthcare advice; or
emergency medical assistance.

Helen may provide clarification, coaching and guidance about exercises and movement concepts within Move Again.

You remain responsible for deciding whether any exercise or guidance discussed during a session is appropriate for you and for exercising within your own capabilities.

If you are uncertain whether an exercise or activity is appropriate for your circumstances, you should seek advice from an appropriately qualified healthcare professional.

4. Your Responsibility When Participating

By participating in Move Support, you acknowledge that physical exercise and movement involve inherent risks.

You agree to:

exercise within your own capabilities;
follow the instructions provided;
use appropriate care when performing exercises;
not force a movement;
stop exercising if you experience pain, dizziness, unusual discomfort or other concerning symptoms; and
seek appropriate professional advice or assistance where necessary.

If you experience a medical emergency, stop participating and seek appropriate emergency medical assistance.

5. Move Support Subscription

Move Support is currently available for US$19 per month.

The subscription is separate from the one-time purchase of the Move Again Program.

Your subscription will be billed monthly using the payment method selected at checkout and will automatically renew each month until cancelled.

By subscribing, you authorise My Body My Pilates and its payment provider to charge the applicable monthly subscription fee to your selected payment method until you cancel.

6. Cancelling Your Subscription

You may cancel your Move Support subscription at any time using the cancellation method provided by My Body My Pilates or through the applicable online platform where available.

Cancellation stops future subscription renewals.

After cancellation, you will continue to have access to Move Support until the end of your current paid billing period.

You will not be charged for the following billing period.

Cancelling Move Support does not affect your lifetime access to the Move Again Program.

7. Refunds

Payments for Move Support are non-refundable, including where:

you change your mind;
you do not attend a monthly group coaching session;
you are unable to attend a scheduled session;
you do not submit or ask a question during a session; or
you do not otherwise use the Move Support service during your paid billing period.

If you no longer wish to use Move Support, you should cancel before your next billing date to prevent the next monthly charge.

Nothing in these Terms excludes, restricts or modifies any refund, remedy or other consumer right that cannot lawfully be excluded under applicable consumer protection law.

8. Monthly Group Coaching Sessions

My Body My Pilates will provide information about upcoming Move Support group coaching sessions through the platform, email or another nominated communication channel.

Session dates and times may vary from month to month.

My Body My Pilates may reasonably reschedule a session where necessary.

If a scheduled session cannot proceed, My Body My Pilates may provide a replacement date or other reasonable alternative.

Participation in a monthly session is optional. Failure to attend does not create an entitlement to a refund or credit.

9. Questions and Coaching

Move Support gives participants an opportunity to ask Helen questions relating to their Move Again journey.

Due to the group format and available session time, My Body My Pilates does not guarantee that every question submitted or raised will be answered during every session.

Helen may determine which questions can appropriately be addressed within a group coaching environment.

Questions requiring individual medical, clinical or physical assessment may not be appropriate for Move Support.

10. Respectful Participation

Move Support is intended to provide a positive and supportive environment for participants.

You agree to communicate respectfully with Helen and other participants.

My Body My Pilates may remove a participant from a session or suspend or terminate Move Support access where the participant:

behaves abusively, offensively or disruptively;
harasses Helen or another participant;
records or distributes a session without permission;
shares another participant’s personal information;
uses the service unlawfully; or
materially breaches these Terms.

11. Privacy in Group Sessions

Because Move Support sessions involve multiple participants, anything you choose to say or show during a session may be seen or heard by others attending.

You should not disclose information that you wish to keep private or confidential.

Participants must respect the privacy of other participants and must not record, reproduce, publish, share or disclose another participant’s comments, image, personal information or participation without permission.

Personal information collected by My Body My Pilates in connection with Move Support will otherwise be handled in accordance with the My Body My Pilates Privacy Policy.

12. Recording of Sessions

If sessions are not recorded, I recommend stating:

Move Support group coaching sessions are not recorded or made available for replay. Participants should attend the live session if they wish to participate.

If Helen intends to record sessions, this section will need different wording addressing participant notice, consent, recordings, access and privacy.

13. Technology

Move Support is delivered using online technology and may use Kajabi, Zoom or another online meeting platform.

You are responsible for having:

a suitable internet connection;
a compatible device;
appropriate audio/video capability where required; and
the technology necessary to participate.

My Body My Pilates cannot guarantee uninterrupted access to third-party technology platforms.

14. Intellectual Property

Materials, explanations, presentations, exercises and other content provided by My Body My Pilates through Move Support remain the intellectual property of My Body My Pilates or its licensors.

Your subscription provides a limited, personal, non-transferable right to participate in Move Support.

You must not record, reproduce, distribute, publish, sell or commercially exploit Move Support sessions or materials without prior written permission.

15. Changes to Move Support

My Body My Pilates may reasonably change the format, scheduling, technology or content of Move Support from time to time.

If the monthly subscription price is increased, reasonable advance notice will be provided before the new price applies to a future billing period.

You may cancel your subscription before the new price takes effect if you do not wish to continue.

16. Relationship with Move Again

Move Support is an optional service designed to complement the Move Again Program.

It does not replace or alter your Move Again purchase.

Cancelling Move Support does not cancel your Move Again account or affect your lifetime access to the Move Again Program, subject to the Move Again Terms & Conditions of Use.

17. Limitation of Liability

To the maximum extent permitted by applicable law, My Body My Pilates will not be liable for indirect, incidental, consequential or special loss arising from participation in or inability to access Move Support.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

18. Governing Law

These Terms are governed by the laws of Japan.

Nothing in these Terms is intended to deprive an international consumer of any mandatory consumer protection rights applicable to them that cannot lawfully be excluded by contract.

19. Changes to These Terms

My Body My Pilates may update these Terms where reasonably necessary to reflect changes to Move Support, technology, business operations or applicable law.

Material changes affecting existing subscribers will be communicated where required.

20. Contact

If you have questions about Move Support or these Terms, please contact:

Helen Zhang
My Body My Pilates

Legal entity: My Body My Pilates Godo Kaisha
Address: 〒106-0046 Tokyo-to, Minato-ku, Motoazabu, 3 Chome−5−11 , 1/F Pilates Studio, Block C Majes Motoazbu Gardens
Email: booking@mybodymypilates.com
Telephone: 080-7718-2544